FAQ'S

How do you make your products?

All products are shipped by hundreds of 3rd party vendors. Each vendor manufacturers and warehouses their own products before shipping to you.  A network of vendors allows us to offer a wide range of goods in numerous categories.

 

How long will it take to receive my order?

Most orders are shipped within 5-7 business days and delivered within 20 days from date of order (worst case).  As we deal with multiple vendor partners the final arrival time depends on the product ordered, the shipping destination, and the chosen shipping method.  During peak periods (December) fulfillment may exceed normal turnaround times. Customers seeking up to date order status should contact sales@asmnation.com 

 

Do you have a sizing chart?
Where available sizing charts are provided within individual product descriptions.  

 

Where do you ship?

We ship worldwide.  

 

How much does shipping cost?

We offer a range of shipping options.  Shipping costs vary based on the number of items in the order, the weight of the package and the final destination.  Orders placed outside the United States may be subject to customs charges.

 

How can I track my purchases?

Once orders are fulfilled they are sent to the designated delivery service at which time an email containing a tracking number will be sent to the same email used to place the order.  Customers seeking up to date order status should contact sales@asmnation.com 

 

Do you accept returns and exchanges?

We offer returns for mis shipped (you received the wrong item) and damaged goods only. Items must be received in the same condition in which they were delivered. Shipping charges are non-refundable. Gift cards and other digital goods are also non-refundable.


For complete details on returns and exchanges visit our Return Policy.

 

There’s a problem with my order, what do I do?

If an order is missing an item or includes unwanted items please contact sales@asmnation.com and include the following information:

  • Customer name
  • Order number
  • Email used to place the order
  • Unwanted/Missing item

A member of our customer service team will review the inputs and contact you with appropriate actions to be taken.

 

Can I change my shipping address?

As soon as you order we pass your order details to the vendor and it’s generally not possible to change an address.  If it’s within 24 hours of the order we may be able to change the destination address and will reach out to the vendor for you.  Customers seeking to alter the shipping destination of their order should contact sales@asmnation.com 

 

How do I cancel my order?

Order cancellation requests must be sent to sales@asmnation.com .  In most cases, if an order has not shipped a full refund will be issued.  If an order has already shipped it you cannot cancel the order.  

 

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Paypal and Shopify Pay.  

 

What currency do you accept?

We currently only accept payments in USD.

 

FACE MASK DISCLAIMER:

These face masks are NOT meant to replace surgical face masks.  Proper use of a surgical mask is still the best way to prevent coronavirus infection.

What’s the size of the mask?

One size fits all for adults

What is the mask made out of?

Two layers of filter media made out of: Polypropylene (PP), polyethylene (PE), and polyester (PET).

Will it cover the nose and mouth?

Yes, with loops that go around the ears. 

Will this mask protect from covid-19?

These masks on their own are not sufficient for doctors or nurses in surgical and medical situations. They can however be worn over disposable surgical masks as an added layer of protection.

These masks are not medical grade and are not to take the place of the N95 masks. They are not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas.

How is it in relation to an N95 mask?

There is an N95 filter sewn in the mask. Superior protection for PM 2.5 particles in air pollution and other microscopic airborne contaminants.

Can doctors and nurses wear the mask at the hospital?

These masks on their own are not sufficient for doctors or nurses in surgical and medical situations. They can however be worn over disposable surgical masks as an added layer of protection.

These masks are not medical grade and are not to take the place of the N95 masks. They are not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas.

If a person is sick, will it be sufficient to protect those around me?

We make no guarantees that these will prevent anyone sick from spreading a virus, however they follow CDC recommendations that any cloth mask worn can help slow the spread of disease.

These are simply an added defense to pair with normal distancing measures and safety measures of someone that is ill or infected with a respiratory disease.

Is the mask adjustable?

These masks are not adjustable. As these masks are adult sized they are not recommended for children.